1. Privacy Policy

We value your privacy.

• We collect your personal information (name, phone, email, address) only to process and deliver your orders, and to improve our services.
• We do not sell, share, or disclose your personal information to unauthorized third parties.
• Our website may use cookies to enhance user experience and track website performance. By using our website, you consent to our cookie policy.

For privacy-related queries, contact us at iconicluxurychocolates@gmail.com.

2. Return Policy

We strive to deliver premium-quality products.

• Due to the perishable nature of chocolates, returns are only accepted in cases where the product is damaged, defective, or incorrect upon delivery.
• You must notify us within 24 hours of delivery with photo evidence.
• Items must be unused and in their original packaging.
• After verification, we may offer a replacement or other resolution

3. Refund Policy

Refunds are processed only in valid cases after verification:

• If the delivered product is damaged, defective, or incorrect.
• Refunds will be issued to the original payment method within 7–10 working days.
• Refunds are not applicable for products consumed or altered after delivery.

4. Shipping Policy

We deliver across Pakistan using reliable courier partners.

• Delivery timelines: 2–5 working days (may vary depending on your location).
• Shipping charges will be displayed at checkout (or mention if you offer free shipping above a certain order value).
• Customers are responsible for providing accurate delivery addresses and contact details.

5. Customer Service Details

• Customer Service Number: +92 310 5609340
• Email: iconicluxurychocolates@gmail.com
• Operational Hours: Monday to Sunday, 10:00 AM – 10:00 PM (PKT)
• Business Address: H.SN. 359 Dhoke Kala Khan shamsabad Rawalpindi